"We rented a campervan from New Zealand Frontiers for two weeks in early December and had an excellent experience driving from Queenstown to Auckland. Much of that experience would not have been possible without Kenrick, his attention to detail and his excellent service. He met us at Queenstown airport and as this was our very first campervan experience, he very patiently went through every aspect of a campervan holiday: the equipment available on board, effluent disposal, the rules of freedom camping and the rules of the road. As we didn't usually drive on manual transmission on vehicles this large, he accompanied us as we took a short drive around Queenstown to ensure that we were alright driving the van. Our ferry booking from Picton to Wellington was also handled by Kenrick and when we needed to bring forward the ferry booking or when we needed advice on the campervan, he was only a phone call away and answers promptly. The van was clean, well-maintained and well-equipped with all that we needed for our trip: all the necessary utensils, a stove, refrigerator, microwave, TV/DVD player (and three DVDs) and a GPS with great commentaries. There was one day on which we experienced problems with the indicators on the dashboard. Kenrick was just a phone call away and monitored the situation and based on the symptoms, assured us that the indicators were false positives. As it turned out, he was right; the problem did not occur again for the rest of the trip and we arrived safely at all our intended locations. What we appreciated was that New Zealand Frontiers' quotation had no hidden costs and that terms and conditions of the rental was spelt out very clearly in the contract, which Kenrick went through in sufficient detail with us at the beginning of our trip. Kenrick has a wealth of experience in what he does and this was very reassuring to us. We enjoyed our campervan experience thoroughly and would like to commend Kenrick on the great work done."
Farid & Clara, Dec 2015
From Singapore
