"My wife and I rented a camper van from New Zealand Frontiers for 10 days on our honeymoon. It is a smaller company that I stumbled upon on Rankers and I'm glad I did. The owner, Kenrick Mitchell, went above and beyond what I would expect for a vehicle rental. We were traveling from the U.S. and it was our first time in New Zealand. Prior to the trip, and even prior to booking with the company, Kenrick was extremely helpful (over email) answering various questions about the rental, the country, and possible itineraries. Kenrick is fully transparent with his pricing. What he quotes you is what you pay. There are no hidden fees. We could tell Kenrick takes great pride in ensuring his customers have a positive experience. The vehicle had no issues and was spotless. He delivered the vehicle to our hotel and gave us a full walk through of the camper van and its features. The vehicle was as advertised and came with a GPS. He also provided maps which proved useful. We didn't need to contact him, but felt good to know we had 24 hour road side assistance if needed. We felt so comfortable with Kenrick that we almost listed him as our emergency contact while in New Zealand which says something. Upon return of the vehicle, it was fun to catch up with Kenrick and we even received a follow up email asking how the remainder of our trip was. Overall, there's really nothing more he could have done to improve the great experience we had. One FYI, it may clearly say so on the website, but please note his vehicles are manual transmission."
Dave & Jamee, Dec 2017-Jan 2018
From United States of America
