"This letter has taken a prodigious amount of time to get to you - a shortfall for which I humbly beg your pardon. However, time has not dimmed our thoroughly enjoyable stay in New Zealand. Nor has it diluted the high regard with which we hold you and New Zealand Frontiers. Each time we've brought out the photographs and videos of our holiday to show friends and family, we have been reminded anew of our outstandingly pleasant hiring experience. When our trip was still in its embryonic stage, your intuitive, easy-to-navigate, yet highly informative website persuaded us to use your company instead of the others available. New Zealand was our first trip off the shores of Africa, so we were naturally unsure of what to expect in terms of service delivery. A needless concern as it turned out. Receiving personal attention upon our arrival in Auckland, and taking delivery of an impeccable vehicle - both inside and out - gave us further assurance that we were going to have a wonderful time. The comfort and reliability of the vehicle was impressive, and the knowledge that all the appliances and on-board amenities worked all the time provided peace of mind travelling. Moreover, your assurances that, in the unlikely event of a breakdown, your company's country-wide support mechanisms would have us back on the road in no time, helped us to get on with the task of enjoying our holiday. In all your dealings with us you showed a high degree of professionalism and foresight. It reflects a significant amount of thought and planning in your business. We are pleased to recommend New Zealand Frontiers to anyone wishing to travel in your country, and if I get my way, we will be seeing you again as soon as possible. Here's wishing you every success in the future and we look forward to watching you and New Zealand Frontiers become an outstanding example of business excellence and a company to be reckoned with in your industry."
Alan & Ilona, Oct 2005
From South Africa